Service & Support

Service and support is crucial if your goal is to achieve the best financial return from your NIR investment.

Taste Tech has been providing comprehensive service and support for ten years. We are the industry experts in NIR in both hardware and software, and due to our knowledge of the packing business we know how to fit our solutions to your individual needs. We offer 24/7 phone support and have a qualified technician on call 365 days a year.

CUSTOMISED SERVICE
Taste Tech knows that your venue is unique and has its own individual service requirements. By listening to you and your needs we can customise our service to suit you.

SERVICE COST
Lease: There is no additional service costs when you lease NIR from Taste Technologies. We do not charge for any site visits, breakdowns, or phone calls. Once you lease our equipment we take pride in keeping it running at maximum levels at no additional cost to you. This means no unexpected invoices at any time!

Sale: We provide the same great service at no charge for the first 12 months after you purchase, after this time we offer a range of preventative maintenance packages that will give you peace of mind while making sure you get the service that is right for you.

WHERE EVER YOU ARE, WE HAVE YOU COVERED
Although we are based in New Zealand, we service and install into most areas and ship parts and people all over the world.

QUALIFIED TECHNICIANS
Specialised products require specialised services. All of our technicians undergo extensive training in all phases of equipment and service before they qualify as Taste Tech Technicians.

TRAINING YOUR STAFF
Taste Technologies will train your staff to operate the equipment to a level that best suits your business.
This covers:
• Creating models
• Using the software
• Basic hardware maintenance
• Day to day running of the NIR

PREVENTATIVE MAINTENANCE
At the start or end of every season of your lease Taste Technologies complete preventative maintenance, ensuring that when you turn the NIR back on you can rely on it to be working at production level every time.